Privacy policy
Last updated: August 14, 2026 — draft, pending legal review
1. Who we are
Flapjax is a customer data and automation platform operated by Flapjax [legal entity to be confirmed]. For anything in this policy, you can reach us at support@flapjax.io.
Flapjax is a customer data and automation platform operated by Flapjax [legal entity to be confirmed]. For anything in this policy, you can reach us at support@flapjax.io.
2. Data we collect on this site
When you submit a form or book a walkthrough, we collect what you give us: name, work email, company, and role. We also collect basic usage analytics about how this site is used.
When you submit a form or book a walkthrough, we collect what you give us: name, work email, company, and role. We also collect basic usage analytics about how this site is used.
3. Data our customers send to the platform
Customers connect their own event streams and records to Flapjax. That data belongs to the customer; we process it on their behalf to provide the service and do not use it for anything else.
Customers connect their own event streams and records to Flapjax. That data belongs to the customer; we process it on their behalf to provide the service and do not use it for anything else.
4. How we use your information
We use contact details to respond to you, run the walkthrough you asked for, and — only if you opted in — send product updates. We do not sell personal data.
We use contact details to respond to you, run the walkthrough you asked for, and — only if you opted in — send product updates. We do not sell personal data.
5. Legal bases
Where data protection law applies, we rely on consent for marketing, contract for providing the service, and legitimate interest for site analytics and security. [Specific bases to be confirmed with counsel.]
Where data protection law applies, we rely on consent for marketing, contract for providing the service, and legitimate interest for site analytics and security. [Specific bases to be confirmed with counsel.]
6. Sharing and sub-processors
We use a small set of service providers to run the platform and this site — hosting, email and SMS delivery, and scheduling. [Current sub-processor list to be confirmed and published here.]
We use a small set of service providers to run the platform and this site — hosting, email and SMS delivery, and scheduling. [Current sub-processor list to be confirmed and published here.]
7. Retention
We keep personal data for as long as it is needed for the purpose it was collected — an active account, an open conversation, or a legal obligation — and delete it after that. [Concrete retention periods to be confirmed.]
We keep personal data for as long as it is needed for the purpose it was collected — an active account, an open conversation, or a legal obligation — and delete it after that. [Concrete retention periods to be confirmed.]
8. Security
Personal data fields in the platform are encrypted, access is scoped and authenticated, and actions are traceable. No system is perfectly secure, but security decisions are part of the product, not an afterthought.
Personal data fields in the platform are encrypted, access is scoped and authenticated, and actions are traceable. No system is perfectly secure, but security decisions are part of the product, not an afterthought.
9. Your rights
Depending on where you live, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict how it is processed. Email support@flapjax.io and we will handle it.
Depending on where you live, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict how it is processed. Email support@flapjax.io and we will handle it.
10. Marketing and consent
You only get marketing email if you opted in, and every message includes a way to unsubscribe. Transactional messages about the service are separate from marketing.
You only get marketing email if you opted in, and every message includes a way to unsubscribe. Transactional messages about the service are separate from marketing.
11. Changes to this policy
If we change this policy in a meaningful way, we will update the date at the top and, where appropriate, tell you directly.
If we change this policy in a meaningful way, we will update the date at the top and, where appropriate, tell you directly.
12. Contact
Questions about privacy or your data? Email us at support@flapjax.io. A person reads every message.
Questions about privacy or your data? Email us at support@flapjax.io. A person reads every message.